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With twenty years experience and fifty technicians in its laboratories, the After-Sales department provides a guarantee of fast and effective service.
Services have been set up for both individuals and professionals.
for individuals
Just contact
sav123@malongo.com to find out how to proceed to obtain the exchange or repair of the machine.
THE MALONGO AFTER-SALES SERVICE - REVOLUTIONARY:
2 YEAR GUARANTEE AND A 48H EXCHANGE AT YOUR HOME (on reception of products requested) :
- with a new machine if your machine was purchased less than 3 months previously,
- with a reconditioned machine (= as new) if the machine was purchased less than 2 years previously.
- with a machine Oh Expresso for 59 Euros including tax only, if the machine was purchased more than two years previously.
Offer valid only in France and solely for the machines purchased after 19th November 2007.
In all cases, you will be asked for proof of purchase.
for professionals
Malongo has set up an on-line breakdown service on www.123sav.com
You may also contact the CHR after-sales service (office and professional ranges) by email pbonami@malongo.com or by calling 0 825 394 636 (special access number 0.15€ inc. tax/minute from a French land line).
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